FAQ For Families
Who is beverly assistants right for?
Beverly Assistants are ideal for modern families who want to reduce the stress of managing childcare and ensure their children are cared for by the best. Whether you’re a busy professional, entrepreneur, or someone seeking a reliable childcare setup, our team is here to design and manage solutions tailored to your family’s needs while keeping you in full control.
Why should I hire a Beverly assistant instead of doing it on my own?
Not only do we eliminate the time-consuming tasks of searching, finding, vetting and coordinating qualified childcare providers, but with Beverly, you gain access to an elite assistant team and experts who relentlessly search for the best options—giving you peace of mind, saving 100s of hours of effort, and creating more time to enjoy with your family, while staying in full control.
How does the membership work?
Depending on the service package you select and the number of locations you need service for, membership includes a one time setup fee. During this time, your team works to build a reliable childcare setup that is stabilized, and most of the heavy lifting (from learning about your preferences, screening most of the candidate pool in your locale to coordinating test-runs) will be done during this period. Your membership also automatically includes ongoing assistant backup support for 3-months. At the end of your setup, you can either take over the day-to-day management of your setup or activate a monthly assistant backup support to keep your list up-to-date, which you can cancel at any time.
How does working with a Beverly assistant differ from a traditional virtual assistant or staffing agency?
Beverly model builds continuous relationships with sitters across our entire client network, which greatly enhances accountability and reduces instances of sub-par performance by performance managing sitters. Also, Beverly Assistants are specialized coordinators who are trained with the latest practices & technology to build you a quality childcare setup. Unlike staffing agencies, we don’t just match you with candidates—we create an entire childcare ecosystem you can rely on that is designed to adapt with your family. On top of that, we provide your assistants an entire network of research people and proprietary tools to help them perform better and faster than traditional options on the market today, so you get access to more top 1% childcare options, faster.
What are Beverly's selection criteria for its assistants?
Like our childcare providers, we select fewer than 1% of available assistants at the end of a rigorous process that includes multiple interviews, personality and aptitude assessments. Our assistants go through trial periods and are constantly monitored by our team and your childcare advisor to make sure they deliver outstanding care with empathy and precision.
How are Beverly assistants trained?
Every Beverly Assistant undergoes extensive training on the childcare market in their locale, influential mom groups and daycare centers. They also get trained on online childcare search platforms, productivity tools, and advanced AI-enhanced workflows. Once ready, they receive continuous support from our research analysts to ensure they can focus on delivering top-quality, timely service to our clients.
What is included in the one-time setup fee?
The one-time setup fee covers the build-out of your childcare setup for your selected package. This includes:
- A detailed onboarding & budgeting session with your Childcare Advisor to understand your family’s needs and preferences.
- Sourcing and screening candidates depending on your plan (primary and backup sitters, nannies, mother's helper, pediatric nurse sitter and more).
- Creating and maintaining a personalized emergency backup sitter list. (for Sitter package)
- Running background checks and quality checks on candidates.
- Managing initial placements and coordinating trial runs with selected providers.
- Comprehensive Childcare 360 benefits (school advisors, parenting experts, nanny coaching sessions) - depending on your plan.
The goal is to get you to a robust and stabilized setup by the end of your engagement (3 months). You can then decide whether you want conclude your Beverly membership or switch over to our monthly assistant plans to have help maintaining and supporting your setup.
What is NOT included in the one-time setup fee?
The setup fee does not cover:
- Salaries or payments to childcare providers (babysitters, nannies or mother's helpers).
- Any fees charged by third-party agencies (if you ever ask for agency coordination) for placement or hiring.
- Ongoing monthly coordination or support beyond the initial three-month service, unless you choose to keep your ongoing assistant support.
What is included in the optional monthly assistant support?
Once your initial setup period concludes, the optional monthly membership offers seamless childcare coordination with benefits like:
- Continued access to your assistant for maintaining and refreshing your setup for your original locations.
- Travel sitter help (if selected).
- Ongoing tracking of important deadlines (like daycare applications or summer camp registrations).
What is NOT included in the optional monthly assistant support?
The monthly membership does not cover:
- Direct payments or salaries for any childcare providers.
- Any fees charged by third-party agencies (if you ask for agency coordination on top of Beverly for any reason).
Does my childcare expense go up when I work with Beverly?
Quite the contrary. Unlike staffing agencies who take commissions or add extra fees on top of their provider fees, working with Beverly often reduces your overall childcare expenses while improving the quality and reliability of care. By eliminating trial-and-error costs, avoiding last-minute premiums for emergency care and optimizing your childcare setup within your budget, Beverly ensures you spend smarter. Our assistants consistently look at your market to keep your provider expenses in check, and advise on cost-effective options like bringing mother's helpers, reducing downtime in your schedule and nanny-shares. We also help you avoid hidden costs of unreliable care, such as missed work or reduced productivity, while offering long-term savings through forward-thinking planning for school, camps, and coaching. For most of our clients Beverly is a strategic investment that delivers peace of mind, efficiency, and significant value.
Can I pay in installments?
Yes, installment plans are available to make it easier to manage your upfront setup. We work with Affirm to provide seamless installment options.
Why is Beverly pricing model different from agencies?
We believe the pure-agency model is broken. One-time staffing engagements are transactional, riddled with accountability issues and the variable fees agencies add on top of provider fees are unfair to the providers, as they artificially constrain demand and make performance management difficult.
Does your pricing change for multiple kids?
No, our plan pricing is based on the setup packages rather than the number of kids.
How long is a typical onboarding?
Onboarding usually happens during your 1st week. We conduct a detailed review to understand your preferences and desired setup. Your assistant team then begins building your childcare setup right away. Depending on your plan and the extent of help you are looking to get, your team starts helping with your most urgent needs within days and your full, stabilized setup within weeks.
If I decide now, how long will it take for me to get an assistant?
It depends on your local Beverly team's capacity. We suggest reaching out several weeks before you think you want to get started on your setup. Once your membership is confirmed, your team typically schedules your onboarding kick-off within 2-4 business days.
What does Beverly expect of me in this partnership?
We view our relationship with you as a collaborative partnership. To ensure the best possible childcare setup, we ask for clear, timely, and open communication. Your feedback helps your team tailor their services precisely to your needs and address any adjustments quickly.
By providing insights on your evolving requirements, preferences, and experiences with your childcare setup, you enable your team to proactively align services with your expectations. Transparency and shared goals are essential to building a seamless, productive partnership— within what is humanly possible, your team is here to support you every step of the way.
Who do I contact if I have an issue with my assistant's performance?
If you encounter any issues, your dedicated Childcare Advisor is your first point of contact. She will address your concerns promptly and ensure that any service adjustments are made to maintain the high standards you expect.
Is my advisor / assistant local?
Yes, unless you reside outside of our service locations and explicitly selected a national service plan, your assigned advisor and assistant will be local. This ensures that your team knows the market, influential mom groups, top childcare providers and quality options in your area.
How many clients does my assistant work with?
Each assistant is assigned to a small, select group of families that are almost always in your local area, allowing them to provide personalized attention, keep your sitters accountable across the entire member network, and focus on delivering exceptional service within your local parameters.
How do I communicate with my beverly assistant?
You can communicate with your assistant via text, email, or phone, whichever is most convenient for you. We ensure you have direct access to your assistant for quick support whenever needed.
Do you have a referral program? What does it provide?
Yes! We value word-of-mouth referrals. For each family you refer, both you and the new family receive 1 month of ongoing assistant support for free. Reach out if you have more questions about the latest referral terms.
Can I give Beverly as a gift?
Absolutely! Our services make a wonderful gift for new parents, grandparents or friends. Check out our "Give a Gift" page and contact us to customize the perfect plan for your loved ones.
Can a Beverly assistant work with my own assistant(s)?
Yes, your Beverly team can coordinate with your existing assistants or support staff to ensure seamless care and management.
Can I choose my childcare advisor / assistant team?
We carefully match our clients with the best-fit advisor and assistant based on their timing, preferences and location, among several other key criteria around specific needs. Our clients do not have visibility into many of these variables, and therefore are not able to choose their own teams.
Can I share my assistant with other families?
No, your assistant team is yours only unless you explicitly signed up for a nanny-share arrangement.
How much transparency should I expect?
Transparency is at the heart of our service. You should expect to receive clear updates, real-time communication, quick response times and detailed progress reports throughout your membership.
What happens if my kid is sick?
As part of your setup, your assistant will coordinate to add a pediatric nurse sitter to become part of your approved list of helpers to support you when plans change unexpectedly. This is typically useful only for mild illnesses and illness-dependent. If you think it might be a serious case, you should of course seek medical help immediately.
What do I do if things aren't working out?
A Beverly client and their assistant invest substantial amount of time and energy into their partnership. We know things don't always work out sometimes. If it happens, your Childcare Advisor will work closely with you to address your concerns and review aspects of your service that requires a performance evaluation. If that doesn't work either we may review your assignment to figure out the best next steps, including a reassignment depending on availabilities.
Who is my Beverly assistant employed by?
All assistants are employed by Beverly, ensuring consistent training, oversight, and quality of service.
Who is my nanny or babysitter employed by?
Nannies and babysitters you hire through our coordination are employed directly by you, with Beverly facilitating the hiring and onboarding process to make it seamless. If you need any help with employment logistics just reach out to your team for suggestions.
What benefits does my assistant receive?
Our assistants receive competitive pay, ongoing training, and access to research assistants and proprietary productivity tools, empowering them to deliver the best service to our clients.
What do I do when my assistant goes on PTO or holiday?
To ensure you’re always covered, your Childcare Advisor will arrange temporary coverage and keep your childcare setup running smoothly during your assistant’s time off. We design our systems in a way to provide context continuity for seamless transfer as circumstances require.
What happens if my assistant is no longer working at Beverly?
Departures are a part of life. If your assistant leaves, your Advisor will promptly assign a replacement to ensure continuity. Your new assistant will be fully briefed and trained to maintain comparable levels of operational performance. In many cases your new assistant will also get a chance to work side by side with your old assistant for a seamless transition.
What information can I keep if I decide to discontinue?
You can get all the information for your selected childcare providers at any time, including the end of your membership.
What is your policy around system security, privacy and confidentiality?
Beverly is built on comparable storage, encryption, client-advisor confidentiality and privacy protocols as the leading law, technology and service enterprises in the US. We only gather information to make our services personalized for you. This means we might ask your information to procure the right service or connect you with the provider. We don't share your information with 3rd parties unrelated to our business operation without your consent. Keeping your data safe is a big deal for us, so we use security on our servers and encryption for maximum safety.
How do I know if my assistant will keep my information confidential / private?
Your confidentiality is our reputation, and our reputation is our business. We make our staff at Beverly go through standard privacy training and have them sign privacy and confidentiality agreements as part of their working arrangement. Breach of confidentiality is cause for immediate termination and legal action. We consistently log when a user accesses a clients' account details or makes any changes.
Do I need share sensitive payment details with Beverly?
No you don't. Your initial payment is processed through a fully encrypted secure portal, and for ongoing services you can simply pay each service provider directly on your own.
What if I have more questions on privacy?
Got questions about the data you gave us? No problem. Contact us at privacy@beverly.io and we will get you answers as soon as we can.
FAQ for Providers
What is Beverly, and how is it different?
Beverly connects elite childcare providers with families of entrepreneurs, professionals, and celebrities who require top-tier childcare solutions. Unlike traditional agencies or job boards, Beverly is a free membership for providers that is designed from the ground up to make the caregiving experience easier, with flexible hours, backup teams, coordination assistants and ongoing live human support & guidance to help you deliver exceptional care. Our team, state-of-the-art online systems and mobile communications tech work together to create the most seamless childcare experience designed for your day-to-day.
Is Beverly a staffing agency?
No, Beverly's coordination assistance is a holistic, fully comprehensive approach that places you as part of a childcare team that supports families and providers through advanced systems, scheduling optimizations, trained professionals and personalized assistance. The service you get as a provider will be much more comprehensive than anything offered by staffing agencies today.
How does joining Beverly make my life easier?
Joining Beverly comes with unprecedented support for your day-to-day, and is a signal that shows your experience and credentials as a top notch provider in your city. Beverly coordinators not only help you get access to pre-screened families, but our systems enable you to work when you want, and support you with a small team of backup providers you can coordinate, share tips with and get help with re-schedules to make your job easier with each family. As you deliver great care on the platform you continue to get more exclusive opportunities.
How do Beverly assistants help me?
The Beverly assistant team handles everything from finding families to managing initial schedule placements and coordinating team communications. They use advanced systems to match you with the right families, provide backup opportunities, and support you during placements. They also help you with documentation and background screenings. Our free membership lets you focus on care while we handle the logistics, so your work is seamless and more rewarding.
What type of roles are available?
From sitters, nannies, night nurses, mother's helpers to pediatric nurse nannies we coordinate a wide variety of roles focused on childcare.
Who can apply?
We look for experienced nannies, babysitters, night nurses, and mother’s helpers with strong references and a proven track record of professionalism, care and adherence to family confidentiality.
Where are Beverly clients located?
Beverly is active in San Francisco Bay Area, and establishing our network in Southern California (LA + Orange County) and New York (Manhattan, Brooklyn).
How does matching work?
We match you with families based on your experience, skills, time & location preferences to ensure the best fit. Matching process is carefully managed by our Beverly coordinators, and involve virtual as well as trial sessions with potential families. As you join a family and deliver great care, we bring more opportunities for you based on your availabilities, so you work when you want, where you want.
Who will I be employed by?
You will be employed by the families.
How can I set my own schedule?
As part of your onboarding, you share your availability you want to commit on Beverly families and your coordination team uses those times to match you. You can periodically update and modify your availability.
Can I pause my hours when I want?
Yes, you can change and modify your available hours and get your shifts picked up by your backup teams while you are away.
What happens if I need to go away for a while?
You just let your coordinator & family teams know, so they can pause your membership, assigning backup for your shifts and resume when you are back.
Does Beverly membership cost anything?
No. It's completely free for you. We get paid by our client families.
How does Beverly verify my qualifications?
We conduct detailed background checks, verify references, and assess your skills before moving forward with your membership and family matching.
How long does it take to get matched with a family?
Depends on your available times, location and preferences as well as our family openings at that moment, but our team activates your match search within a few days after you complete your onboarding and keep you posted.
Will I need to interview with families?
Yes, our assistants handle initial screening and coordinate interviews as well as trial sessions for you and your prospective families.
Am I able to work with more than one family?
Yes, you can accept multiple roles as long as your availability and the families’ needs align.
How many providers does Beverly assign to each family?
It depends on every family's needs. 10 hours of childcare sometimes requires a different setup than 40 hours. With that said, we work to keep the team sizes small for both families as well as providers. It is uncommon for a family to need more than 4-5 providers, including back up and pediatric nurse roles.
What if a placement isn't working out?
That's why your coordinator team is there for. They will work closely with you to address your concerns and review aspects of your service that requires a reevaluation. If that doesn't work either we may review your assignment to figure out the best next steps, including a reassignment and finding a better match, depending on availabilities.
Can I refer other providers to Beverly?
Yes, once you are onboarded, we value referrals and offer incentives for successful recommendations.
I have less than 2 years of experience, can I still apply?
We prioritize experienced providers, but occasionally consider newcomers who have intensive experience in childcare field and outstanding credentials. If you believe you have a shot at being great at what you do, you can still apply.
Is my information secure?
Beverly is built on comparable storage, encryption, client-advisor confidentiality and privacy protocols as the leading law, technology and service enterprises in the US. We make our staff at Beverly go through standard privacy training and have them sign privacy and confidentiality agreements as part of their working arrangement. Breach of confidentiality is cause for immediate termination and legal action. We consistently log when a user accesses an account or makes any changes.
Not finding what you are looking for here?
Reach out to us via chat or form with your question and our team would be happy to answer.