Privacy Policy

1. Introduction

Beverly US LLC ("Beverly," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at beverly.io, use our services, or interact with us in any way.

By using our services or providing us with personal information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with Beverly, we may collect the following types of information:

• Account and contact information: your name, email address, phone number, and mailing address
• Family information: details about your household, children's ages, childcare schedule, care preferences, and specific needs relevant to your search
• Employment and financial information: budget parameters, compensation benchmarks discussed during intake, and payment information (processed securely through our third-party payment processor)
• Communications: emails, messages, and notes exchanged between you and your Beverly coordinator
• Search-related information: candidate evaluation notes, interview feedback, references provided, and hiring decisions
• Documents: employment contracts, household manuals, onboarding materials, and other documents created or shared during the course of our services

2.1A Call and Video Recording

Beverly may record telephone calls and video calls between you and your coordinator for quality assurance, training, and record-keeping purposes. By engaging Beverly's services and participating in calls with your coordinator, you consent to the recording of those calls. If you do not wish to be recorded, you may notify your coordinator at the beginning of any call, and the recording will be disabled for that session. Recordings are retained in accordance with our data retention practices described in Section 6.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, and device identifiers
• Usage data: pages visited, time spent on pages, referring URLs, and general navigation patterns
• Cookies and similar technologies: we use cookies to improve website functionality and understand usage patterns. See Section 8 for details.

2.3 Information from Third Parties

We may receive information from third-party services used in connection with your Beverly engagement, including:

• Background check results from our background check partner(s)
• Reference check information
• Payroll and tax information from payroll service providers (such as Poppins Payroll)
• Scheduling information from appointment booking tools

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing our services: coordinating your childcare search, communicating with agencies on your behalf, screening candidates, scheduling interviews, and supporting your placement
• Coordinator continuity: maintaining a record of your family's preferences and history so that future engagements are more efficient, whether with the same coordinator or a new one
• Third-party service facilitation: sharing necessary information with background check providers, payroll services, and other partners to deliver services you have elected to receive
• Communication: contacting you about your engagement, service updates, and administrative matters
• Improving our services: analyzing usage patterns and feedback to improve Beverly's processes, templates, and offerings
• Legal compliance: meeting our legal obligations, resolving disputes, and enforcing our agreements

4. How We Share Your Information

Beverly does not sell your personal information. We share your information only in the following circumstances:

4.1 With Nanny Agencies (On Your Behalf)

Your coordinator shares relevant information about your family and childcare needs with nanny agencies during the search process. This is done on your behalf, in your name, and with the intent of representing your interests. The agencies you engage with are subject to their own privacy policies.

4.2 With Third-Party Service Providers

We share information as necessary with trusted third-party providers who help us deliver our services, including:

• Background check providers — to conduct caregiver screening
• Poppins Payroll (or equivalent payroll service) — to facilitate household payroll setup
• Payment processor (Stripe) — to process your payments securely. Beverly does not store your full payment card information.
• Communication and scheduling tools (such as Calendly, Zoom) — to coordinate calls, meetings, and interviews

Each third-party provider processes your data in accordance with their own privacy policy and applicable data protection laws.

Beverly uses third-party providers that maintain their own privacy and security practices. We select providers that we believe maintain appropriate safeguards for personal information and, where required by applicable law, we enter into agreements that address the handling of personal information. However, Beverly is not responsible for the data security practices, breaches, or failures of any third-party provider. In the event that a third-party provider experiences a data incident affecting your information, Beverly will notify you as required by applicable law.

4.3 For Legal Reasons

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If Beverly is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our coordinators are trained on data handling best practices and are expected to treat all client information as confidential.

5.1 Data Breach Notification

In the event of a data breach affecting your personal information, Beverly will notify you in accordance with applicable state and federal data breach notification laws. We will provide notification as promptly as practicable and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach.

6. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services, maintain your account, and fulfill the purposes described in this Privacy Policy. When determining how long to retain information, we consider the nature and sensitivity of the information, our legal and contractual obligations, and our legitimate business needs, including the continuity of service described in our Terms of Service and enabling efficient future engagements when families return to Beverly.

Coordinator notes, Family Briefs, and engagement records are retained within this period. When personal information is no longer needed for these purposes, we will take reasonable steps to delete or de-identify it, unless retention is required for legal compliance, dispute resolution, or enforcement of our agreements.

If you request deletion of your personal information, we will honor your request subject to any legal obligations that require us to retain certain records. We will process your request within a reasonable timeframe.

7. Your Privacy Rights

7.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, or sold about you.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt Out of Sale or Sharing: Beverly does not sell your personal information. Beverly does not share your personal information for cross-context behavioral advertising as defined by the CPRA. If our practices change, we will update this policy and provide a clear opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

7.1A Categories of Personal Information (CCPA)

In the preceding 12 months, Beverly has collected and may continue to collect the following categories of personal information as defined by the CCPA:

• Identifiers (e.g., name, email, phone number, mailing address) — collected directly from you
• Commercial information (e.g., services purchased, transaction history) — collected directly from you and our payment processor
• Internet or other electronic network activity information (e.g., browsing history on our website, IP address) — collected automatically
• Professional or employment-related information (e.g., household employment details, compensation data) — collected directly from you
• Inferences (e.g., childcare preferences, family profile) — derived from information you provide
• Sensitive personal information (e.g., children's information as provided by parents) — collected directly from you

Beverly does not sell or share (as defined by the CCPA) personal information for cross-context behavioral advertising.

7.2 Other State Privacy Laws

Beverly serves families in all 50 states. Residents of states with applicable consumer privacy laws (such as Virginia, Colorado, Connecticut, Utah, Texas, or others) may have rights regarding their personal information under those laws. To submit a privacy request, please contact us at info@beverly.io. We will process your request in accordance with applicable law.

7.3 Exercising Your Rights

To exercise any privacy right, please contact us at info@beverly.io. We will verify your identity before processing your request. For California residents, we will respond within 45 days of verifying your request, as required by the CCPA. For residents of other states, we will respond within the timeframe required by applicable law.

You may designate an authorized agent to submit a privacy request on your behalf. If you use an authorized agent, we may require the agent to provide proof of authorization (such as a signed written authorization or a power of attorney) and we may verify your identity directly.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

• Essential cookies: necessary for the website to function properly
• Analytics cookies: help us understand how visitors interact with our website so we can improve it

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

Do Not Track Signals. Some browsers offer a "Do Not Track" setting. Beverly's website does not currently respond to Do Not Track signals. We will update this policy if our practices change in the future.

9. Children's Privacy

Beverly's services are designed for parents and guardians seeking childcare. Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. Information about a family's children (such as ages and care needs) is collected from the parent or guardian, not from the children themselves.

10. Third-Party Links

Our website may contain links to third-party websites, services, or resources. Beverly is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service before providing your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. If we make material changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top of this page indicates when this Privacy Policy was last revised.

Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Beverly US LLC
Email: info@beverly.io
Website: beverly.io