Terms of Service | Beverly

Terms of Service

Last updated: August 3, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "Family," or "you") and Beverly US LLC, a California limited liability company ("Beverly," "we," "us," or "our"). By accessing our website at beverly.io, purchasing a membership, activating a service plan, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our services. We encourage you to read these Terms carefully before engaging with Beverly.

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using Beverly's services on behalf of a household, you represent that you have the authority to bind all members of the household to these Terms.

2. Description of Services

2.1 Beverly Is a Coordination Service

Beverly is an assistant coordination service that helps families navigate the childcare hiring process. We assign a dedicated coordinator who acts as your childcare assistant, managing agency outreach, candidate screening, interview scheduling, and placement support on your behalf.

Beverly is not a staffing agency, employment agency, nanny placement service, domestic referral agency, or recruitment firm under any applicable federal, state, or local law. Beverly does not recruit, employ, supply, or place caregivers. Beverly does not maintain a roster of available caregivers, does not match caregivers to families, and does not charge placement fees. Beverly coordinates the Family's own search across third-party agencies and referral networks selected by or in consultation with the Family. All placement decisions are made by the Family. Beverly's role is limited to administrative coordination and does not include the direct or indirect provision of caregivers.

2.2 Beverly Represents the Family

Your Beverly coordinator works exclusively on your behalf. Coordinators represent the family's interests throughout the search process, reaching out to nanny agencies and other childcare sources as your personal assistant. Beverly's loyalty is to the family we serve.

2.3 Service Availability

Beverly coordinators can work with clients and coordinate with agencies in all 50 United States. Service availability in a given market depends on coordinator capacity and may be subject to waitlist.

3. Agency Relationships and Family Responsibilities

3.1 Direct Contractual Relationship with Agencies

The Family owns the contractual relationship with every nanny agency engaged during a search. Beverly coordinates on the Family's behalf, but the Family is the direct counterparty in every agency relationship. Any engagement letters, registration agreements, or service contracts with agencies are between the Family and the agency. Beverly is not a party to these agreements.

Beverly coordinators who work with the Family represent the Family and use commercially reasonable efforts to act consistently with the terms of the Family's agency agreements when coordinating on the Family's behalf. However, Beverly does not independently verify, interpret, or guarantee compliance with all terms and conditions of every agency agreement. The Family remains the direct counterparty and is ultimately responsible for understanding and ensuring compliance with its own agency agreements. Beverly shall not be liable for any breach of an agency agreement unless such breach results directly from a coordinator's willful misconduct or gross negligence.

3.2 Registration and Placement Fees

The Family is responsible for all registration fees and placement fees incurred during any search. Most nanny agencies charge a registration fee (typically $300 to $500) and a placement fee upon successful hire (typically 15% to 20% of first-year salary).

Where you have bought a search plan, Beverly pays the registration fees for the agencies we register you with as part of that search. Placement fees payable on hire are the Family's responsibility.

3.3 Family Representations

By engaging Beverly's services, the Family represents and warrants that: (a) all information provided to Beverly and its coordinators is accurate, complete, and not misleading; (b) the Family will promptly notify Beverly of any material changes to the information previously provided; (c) the Family has the legal authority to employ household workers and to enter into agency agreements; and (d) the Family will comply with all applicable federal, state, and local laws governing household employment, including wage and hour laws, tax withholding requirements, and workers' compensation obligations.

3.4 Candidate Confidentiality Across Families

Beverly coordinators are strictly prohibited from introducing or sharing any caregiver candidate submitted by an agency to any family other than the family with which that agency has an existing and current contractual relationship. Each agency relationship is treated as exclusive to the Family that holds it. Coordinators may not cross-reference, recommend, or otherwise make available agency-sourced candidates across different Beverly client families. This policy ensures that agencies can confidently share their candidate rosters with Beverly-coordinated families without risk of their candidates being redirected to other families outside the scope of their agreement.

3.5 Caregiver Compensation

The Family is fully responsible for all wages, salaries, benefits, taxes, and fees charged by or owed to any caregivers hired through the search process. This includes all federal, state, and local employment taxes, workers' compensation insurance, and any other obligations arising from the employer-employee relationship between the Family and the caregiver. Beverly does not employ, pay, or assume any financial responsibility for caregivers.

4. Memberships, Plans, and Pricing

4.1 What You Buy

Beverly sells a one-time Lifetime Membership and, on top of it, search plans. Each search plan is bought once and pays for us to run a search on your behalf. You need a membership before any search plan. Add-ons, such as a search extension, are bought separately.

4.2 Your Membership

"Lifetime" means for as long as Beverly offers this service. We may change what the membership includes from time to time, but it will stay materially comparable to what you bought. Candidate vetting, offer support, and onboarding come with an active search plan. Membership benefits are for your own household's hiring, at a reasonable level of use.

4.3 Prices and Payment

We may change our prices at any time; new prices apply only to purchases made after the change. Payments are handled by our payment processor, and you confirm you are authorized to use the payment method you give us.

You are paying us to run a search process for you, not to produce a hire. Beverly is never paid by a caregiver, and no fee we charge is calculated from a caregiver's wages. Fees are earned when you pay them and are not refundable except as set out below.

4.4 Your Search Window

Every search plan has a Search Window, starting at your kickoff call. It is 8 weeks for long-term nanny and household roles, 16 weeks for au pair matches, and 2 weeks for travel and temp searches. If a plan runs for a fixed term, such as a year, that term is its Search Window.

On long-term and au pair searches you may buy a search extension, which adds 8 more weeks. You never have to buy an extension to keep your guarantee. If you decline one, your Search Window ends as normal and you can claim then.

You can pause a plan; pausing stops the Search Window and resuming restarts it. Resume within 12 months of the day you bought that plan, or the plan ends and no refund is due.

4.5 The Success Guarantee

If you do not hire a caregiver during a plan's Search Window, we refund 100% of what you paid for that plan. We do not deduct the agency registration fees we paid for you. We pay cash, to your original payment method, within 30 days of approving your claim. One rule, every search plan.

You have hired when you and a caregiver agree terms during your Search Window, however you found them, and whatever happens afterwards. Where a plan covers more than one role, the guarantee applies only if you hire no one under it.

Claim within 30 days of your Search Window ending. Before approving, we may check that you gave the search accurate information, timely decisions, and reasonable availability.

The guarantee does not apply if you cancel a search before its Window ends, or do not resume a paused plan in time. Membership fees, extensions, and other add-ons are not refunded.

5. Templates, Guidance, and Educational Resources

Beverly may provide helpful templates, guides, sample documents, and general guidance to assist the Family in drafting their own employment contracts, household manuals, onboarding materials, and other documents governing the relationship between the Family and their caregivers.

These materials are provided for informational and convenience purposes only and do not constitute legal, tax, or employment advice. Beverly is not responsible or liable for any outcomes, disputes, claims, losses, or conflicts arising from the use of these templates or from any employment contracts or arrangements between the Family and their caregivers. The Family is solely responsible for reviewing, customizing, and ensuring the legal adequacy of any documents used in their employment relationships. We recommend consulting with a qualified attorney for legal advice specific to your situation.

5.1 No Professional Advice

Nothing in Beverly's services, communications, materials, website content, blog articles, or any statements by Beverly's coordinators or employees constitutes legal advice, tax advice, employment law advice, financial advice, or any other form of professional advice. Beverly coordinators may share general information, market observations, and practical guidance based on their experience, but this information is not a substitute for professional counsel. The Family is solely responsible for obtaining qualified legal, tax, and financial advice as needed. Beverly is not a law firm, accounting firm, or licensed professional advisory service.

5.2 Confidentiality

Beverly treats information provided by the Family as confidential and will use commercially reasonable efforts to prevent unauthorized disclosure. Beverly may share your information with third parties as described in these Terms, our Privacy Policy, as authorized by the Family, or as reasonably necessary to provide the services. This confidentiality obligation does not apply to information that: (a) is or becomes publicly available through no fault of Beverly; (b) is independently developed by Beverly without reference to the Family's information; or (c) is required to be disclosed by law, regulation, or legal process. Beverly's coordinators are contractually bound to maintain the confidentiality of client information.

5.3 Call and Video Recording

Beverly may record telephone calls and video calls between you and your coordinator for quality assurance, training, and record-keeping purposes. By engaging Beverly's services and participating in calls with your coordinator, you consent to the recording of those calls. If you do not wish to be recorded, you may notify your coordinator at the beginning of any call, and the recording will be disabled for that session. Recordings are retained in accordance with our Privacy Policy.

6. Third-Party Services

6.1 Third-Party Partnerships

Beverly partners with third-party providers to deliver certain services to the Family, including but not limited to background check services, reference verification, and payroll services (such as Poppins Payroll). These services are subject to the third-party provider's own terms of service and privacy policies.

6.2 Agency-Provided Alternatives

In cases where an agency engaged during your search already provides one or more of these services (such as background checks) and there is substantial overlap with Beverly's offering, Beverly may recommend that the Family use the agency's services in lieu of Beverly's own third-party provider. This recommendation is made at Beverly's discretion and is intended to avoid unnecessary duplication of services.

6.3 No Liability for Third Parties

Beverly is not responsible for the acts, omissions, accuracy, reliability, or quality of any third-party services, whether provided through Beverly's partnerships or through agencies engaged during your search. Your use of third-party services is at your own risk and subject to the applicable third-party terms.

7. Intellectual Property

All content on the Beverly website, including text, graphics, logos, templates, guides, frameworks, and other materials, is the property of Beverly US LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from Beverly's materials without our prior written consent.

Templates and documents provided to you as part of your membership or plan are licensed for your personal, non-commercial use in connection with your household employment relationships only.

8. Disclaimer of Warranties and Limitation of Liability

8.1 Disclaimer of Warranties

Beverly provides its services on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, Beverly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Beverly does not warrant that its services will meet your expectations, that any particular search outcome will be achieved, or that the services will be uninterrupted, timely, or error-free.

8.2 Limitation of Liability

To the fullest extent permitted by applicable law:

Beverly provides coordination services in good faith and with professional care, but the inherently personal nature of childcare hiring means that outcomes depend on many factors beyond Beverly's control.

9. Service Interruptions and Force Majeure

Beverly shall not be liable for any delay or failure in the performance of its obligations under these Terms resulting from causes beyond Beverly's reasonable control, including but not limited to: acts of God, pandemic, epidemic, natural disaster, government orders or restrictions, labor shortages, technology failures, third-party platform outages, internet disruptions, nanny agency closures or policy changes, or any other event outside Beverly's reasonable control ("Force Majeure Event"). During a Force Majeure Event, Beverly's obligations are suspended for the duration of the event. Beverly will use commercially reasonable efforts to resume services as soon as practicable. A Force Majeure Event does not entitle the Family to any refund or credit.

10. Indemnification

You agree to indemnify, defend, and hold harmless Beverly US LLC, its officers, members, employees, coordinators, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

11. Dispute Resolution

11.1 Informal Resolution (Required First Step)

Before initiating arbitration, you agree to first contact Beverly at info@beverly.io and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved through direct communication with our team. No arbitration demand may be filed until this informal resolution period has elapsed.

11.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the services, including the validity, interpretation, breach, or termination thereof, that is not resolved through the informal resolution process in Section 11.1, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator. The arbitration hearing may take place in Austin, Texas, or, at the election of the Family, in the county of the Family's primary residence at the time the dispute arises, or remotely via video conference. Beverly shall pay all AAA filing fees and arbitrator compensation to the extent required by the AAA Consumer Arbitration Rules.

11.3 Waiver of Class Action

You agree that any arbitration or legal proceeding shall be conducted on an individual basis only. You waive any right to participate in a class action, class arbitration, or any other representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void.

11.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. Notwithstanding the foregoing, nothing in this section shall be construed to deprive any consumer of the protections afforded by the mandatory consumer protection laws of their state of residence.

11.5 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court in the county of the Family's primary residence or in Austin, Texas, provided the claim falls within the jurisdictional limits of that court.

12. Termination

Beverly may suspend or terminate your access to the services for cause, including breach of these Terms, fraud, or abusive conduct toward coordinators or agency partners. Beverly may also terminate your access without cause upon 14 days' written notice. Upon termination, your right to use the services ceases immediately. Sections that by their nature should survive termination (including Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Intellectual Property) shall survive.

You may discontinue using Beverly's services at any time by notifying us at info@beverly.io. Voluntary discontinuation by the Family does not entitle you to any refund of fees already paid.

13. Modifications to Terms

Beverly reserves the right to update or modify these Terms at any time. Where practicable, we may notify you by email at the address associated with your account. Your continued use of the services after the effective date of such changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of the services before the effective date.

14. General Provisions

15. Referral Program

Beverly operates a referral program (the “Referral Program”) that lets eligible users refer families to Beverly in exchange for rewards. Your participation in the Referral Program is governed by separate Referral Program Terms, available at embed.referral-factory.com/cLOP8uXM/terms, which are incorporated into these Terms by reference. To the extent the Referral Program Terms address a topic not covered in these general Terms (including rewards, eligibility, prohibited conduct, taxes, and payment), the Referral Program Terms govern as to that topic. For all other matters — including disclaimers of warranties, limitation of liability, indemnification, dispute resolution, and governing law — these general Terms apply in full to your participation in the Referral Program.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Beverly US LLC
Email: info@beverly.io
Website: beverly.io